The Nation Municipality

A formal complaint is a written concern submitted to The Nation Municipality about a municipal program, service, facility, or staff member, where the resident expects the issue to be investigated and addressed according to the municipality’s Client Service and Complaint Resolution Policy.

• a service request (such as potholes, fallen trees, parking concerns, missed waste collection or another issue related to municipal services); or
• a general question, comment, opinion, feedback, suggestion or interest regarding a municipal program, service, or process.

If you wish to address one of these issues, please visit our Report a Problem page.

• Legal Matters: Under litigation or legal proceedings.
• Other Legislated Processes: Subject to appeal bodies or tribunals.
• Anonymous Complaints: Generally, they are not accepted unless tied to serious safety or statutory issues, but will be assessed for credibility if safety, misconduct, or legal risk is present.
• Frivolous/Vexatious Complaints: May be dismissed by the CAO with justification.
• Employee Grievances: Handled under internal HR procedures.

Step 1 – Informal Resolution: Client attempts to resolve concern directly with relevant staff.

Step 2 – Formal Complaint Submission: You may submit your completed form:

• In person at the Municipal Office
• By mail to: The Nation Municipality, 958 Route 500 West, Casselman, ON
• By email to: admin@nationmun.ca
• Via the Online Formal Complaint Form

Step 3 – Acknowledgment: Within 2 business days.

Step 4 – Investigation: By department head or designate.

Step 5 – Response: Within 10 business days or a status update.

Step 6 – Final Review: If dissatisfied, client may escalate to CAO for final review.

Printable version: Formal Complaint Form

Check here if you wish to remain anonymous (Please note anonymous complaints will only be investigated if they relate to health/safety, legal, or misconduct concerns and will be assessed for credibility.)

1. Complainant Information

(required unless submitting anonymously)

Full Name(Required)

First Last

Address(Required)

Street Address Address Line 2 Village/Town Province Postal Code

Phone(Required)

Email(Required)

2. Complaint Details

Date of Incident (yyyy-mm-dd)(Required)

Time (if known)

Location of Incident(Required)

Department or Staff Involved (if known):

Please describe your complaint clearly and in as much detail as possible.(Required)

Include what happened, who was involved, any steps you've taken to resolve it, and what you would consider to be a fair resolution.

3. Supporting Documentation

Attach any supporting documents, photos, emails, or correspondence to admin@nationmun.ca(Required)

Yes

No

If yes, please list documents:

File

Drop files here or Select files

Max. file size: 150 MB.

4. Desired Outcome or Resolution

What outcome or resolution are you hoping for?(Required)

5. Declaration

I hereby declare that the information provided is accurate to the best of my knowledge and submitted in good faith.

Signature(Required)

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To consult the Staff Directory, please follow this link.