Employees installing water main

Watermain Between Cheney and Limoges

This project will ensure that the water system of the City of Clarence-Rockland will extend south, from the Cheney water tower to the Limoges distribution system, located in The Nation Municipality.

The official inauguration of the new water main linking the Cheney water tower to the village of Limoges was held June 28th, 2022.  Please consult this Press Release for further details.

Photo of a Treatment Plant

Water Systems

The Nation Municipality operates two water systems.

WATER SYSTEMS

Drinking Water Quality Management Standard

2020 Drinking Water System Financial Plan 

Well Water Testing Factsheet by the Eastern Ontario Health Unit 

_________________________________________________

Limoges Water System

Potable Water and Wastewater Master Plan Village of Limoges

Water and Wastewater Infrastructure Master Plan – Village of Limoges  

Water Meter Installation Program 

By-law 53-2021  – to enact rules and regulations for the installation, repair, maintenance and access to water meters and related appurtenances, including penalties and offences.

613-443-2195

For Emergencies ONLY: 1-800-342-6442

 

 

The Nation Municipality operates two water systems.

  • The Village of Limoges water system is supplied from groundwater wells then treated at the water treatment plant. A reservoir with booster pumps provides pressure to the system for all flows including peak flows and fire protection. The Limoges system has generators and UPS systems in every building in case of any power failures.
  • The Village of St-Isidore water system is supplied from the Lefaivre water treatment plant and then pumped to the water reservoir in St-Isidore. The capacity of the water tower is 950m3 which provides pressure when pumps are off as well as supply during peak hours of usage and fire protection. All buildings are equipped with generators and UPS systems in case of any power failures.

 

WATER METERS

How to read your water meter

Your home may be equipped with one of two models of water meters:  a rotating dial meter or a digital water meter.  To view the numbers on the digital water meter, a direct light is required to activate the digital screen. With the use of a flashlight pointed directly on the screen, the screen will be activated and display the numbers of your current water consumption along with the instant flow going through the meter.

 

 

Some key information:

The average daily consumption per household (average of 3 people) within our municipality is 192m3 annually.

  • 1 m3 = 1000 liters of water
  • Average daily consumption/household is 520 liters

For more detailed info about utility services and related costs of the Nation’s Municipality, please visit the Utilities tab of the Finances page.

 

Your invoice seems high?

There are a number of possible explanations for high consumption:

  • A leak in plumbing fixtures and/or pipes
  • A change in household (such as new tenants, new owners, guests)
  • A result of higher seasonal demands (such as increase in lawn watering, filling up a pool)
  • Installation of new appliances (dishwasher, hot water tank, lawn sprinkling system)

Our objective is to raise awareness of potential plumbing issue(s) in your residence.  This could result in costly expenditure now that the municipality has switched over to metered consumption of water.  It is important to understand that it is the responsibility of the homeowner to maintain and repair all plumbing inconsistencies.

 

How to check for leaks

First you will need to take a reading of your water meter.

  • Check if the toilet seeps: Lift the lid off of the water tank, drop in some food coloring or brewed tea or instant coffee, and come back in 20 minutes.  (Don’t flush the toilet while you are waiting).  If color appears in the toilet bowl it means that the rod-and-ball assembly or flapper needs adjustment or replacement.
  • Check if any faucets leak (drip):  Install a paper towel in the bottom of the sink under the faucet and wait.  If you come back and the paper towel is wet it is an indication that your faucet seal is broken or the faucet is loose.
  • Take a reading before turning in for the night.  Do not use water during the night and then take another reading in the morning before anyone uses water.  The readings should be identical.  This last suggestion could also be done during the day for a couple of hours, as it would be very difficult to do overnight for multiple units’ complex.

 

Frequently asked water quality questions (FAQ)

Q-What is the water hardness in Limoges

A-295 mg/l Caco3 or 17.5 grains

Q- What is the water hardness in St-Isidore

A-80 mg/l Caco3 or 4.7 grains

Q-What is the quantity of sodium in Limoges water

A-30 mg/l this is slightly higher than the normal average, the normal average is 20 mg/liter.  Ex: V8 tomato juice contain 300mg for 156ml can.

Q-The color of my water is yellow/orange

A-Let the cold water run for about 15 minutes.

If the color disappear it’s because we flushed a fire hydrant

If the color stays call the emergency pager number 1-800-342-6442

WATER CONSERVATION

The average household in The Nation municipality consists of: 2 adults and 2 children and uses approximately 256 cubic meters a year.

 

Residential consumption

  • Shower and baths – 35%
  • Toilet flushing – 30%
  • Laundry – 20%
  • Kitchen and drinking – 10%
  • Cleaning  5%

 

MAKE REPAIRS – SAVE MONEY!

Leaks can be costly.  A continuous leak from a hole of ¼”, over a three month period, wastes 4,475 cubic meters of water.  Most leaks are easy to find and to fix, at very little cost.

LEAKING FIXTURES

A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200 000 liters of water in a single year!

If you are concerned you may have a leak refer to the section How to check for leaks

LAWN AND GARDEN

Keep your grass three inches long (7.5 cm) and it will shade its own roots from the scorching sun and choke out those pesky weeds and dandelions.  It also holds moisture better, reducing watering needs.  Water your lawn and garden in the evening to minimize evaporation.

RAIN BARRELS

Install rain barrels!  It can help you lower summer water use and reduce the load on sewers and watercourses.  Rainwater is great for indoor and outdoor plants.  Untreated, it’s soft, free of calcium, lime and chlorine.

BATHROOM

Turn off the tap while brushing your teeth.  Running water wastes about 19 liters a minute.  Shorten your shower by 1 to 2 minutes.  You will save up to 550 liters per month.

Did you know?

Reduced water use can help save electricity.  Electricity is required to process and distribute water; so when less water is consumed, less electricity is used as well.

For more information, please visit: http://www.ec.gc.ca/eau-water/

For more tips on water conservations visit: http://wateruseitwisely.com/100-ways-to-conserve/

FIRE HYDRANTS

Fire Hydrants Testing for public safety

Residents may detect colored water and loss in water pressure during the testing of a hydrant in your area.  It is recommended to avoid drinking or using the washing machine with colored water .  While it is NOT harmful to your health, it can stain laundry.

  • Reduced water pressure should only be intermittent as the hydrants are being tested; the pressure will return to normal once the flow test is complete.
  • If you detect colored water, turn on cold water tap for a few minutes to flush the system as this is only temporary due to sedimentation in the water main distribution system.

The ongoing maintenance program is designed to ensure that our hydrants are ready should they be needed by the Fire Department.  Testing ensures that the hydrants are in full working order and verifies their flow capacities.  This maintenance procedure is routine, but may result in temporary inconveniences.

 

WELL WATER AND SEPTIC SYSTEMS

The following websites offer well owners and septic system owners information about the legal requirements of well and septic system owners and contractors or technicians who work at the construction of a water well and a septic system.  Other useful information regarding chloramination and sampling recommended by the Ministry of Health can also be found through these information resources.

Government of Ontario: www.ontario.ca

Eastern Ontario Health Unit: http://www.eohu.ca

 

 

Photos taken during the official water main inauguration

FEBRUARY 8th, 2022 – At the Monday February 7th, 2022 meeting, Doug Renaud, Director of Water and Wastewater at The Nation Municipality provided members of Council with an update on the water main connecting Cheney and Limoges.  Please consult this Water main Update for details.

AUGUST 4TH 2021 – The Nation Municipality and the City of Clarence Rockland will be constructing a new water transmission main from the elevated tower in Cheney to the water treatment plant in Limoges.  Please consult the Construction Notice for details.  Thank you.

AUGUST 26TH 2020 – Historic Agreement.  The Municipalities of Clarence-Rockland and The Nation are going ahead with the drinking water distribution project.  Please click here for details.

SEPTEMBER 10TH 2021 – PROJECT UPDATE – New Water Main in Limoges.  We are excited to share with you this project update: the first length of the new water main that will bring water from Cheney (Clarence-Rockland) to Limoges has been installed along Indian Creek Road!  Follow us for more updates.

OCTOBER 5TH, 2021 – Work is going well on the new water pipe between Cheney and Limoges. The project consists of installing approximately 10 km of water pipe between the Cheney water tower, along Indian Creek Road, and the existing Nation water treatment plant, on Limoges road, in Limoges. . Construction began in September 2021 and is expected to be completed in spring 2022. Costs are estimated at $ 10 million.

DECEMBER 17TH, 2021 : The new watermain connecting the Cheney water tower to the Limoges distribution system is now installed. Please consult the press release.

JANUARY 11th, 2022 – In April 2022, the new water main connecting Rockland to Limoges will be operational. This document answers a few questions that some residents may have.

Photo of a Treatment Plant

Water Systems

The Nation Municipality operates two water systems.

Excavator and truckMunicipal buildingExcavator behind water plantExcavator digging hole near water pipe Worker in a trench Excavator bucket Hole where water main will be installed Drilling bit Machine installed to install water main

Photo of a Treatment Plant

Water Systems

The Nation Municipality operates two water systems.

Frequently asked questions on the water main.

1- Will the Municipality still be drawing water from the existing groundwater wells?

Yes the existing groundwater wells will still be providing water to Limoges and blended together with the new water from Rockland at the Limoges water plant.

2- Does the water coming from Rockland need to be re-treated?

No the water is already treated from the Rockland water treatment plant.

3- Where is the water source for Rockland?

The Ottawa River is the water source for Rockland.

4- Will the water quality improve with the mixing of well water and Rockland water?

In the short term 1-3 years there will not be a very noticeable change in water quality. As more development occurs in Limoges and the demand increases, we will receive more water from Rockland than what our wells produce. At this point we will see a change in quality, mainly the hardness will decrease.

5- How many phases are there to the new water system?

There is currently four phases to the upgrading of the new water system to provide additional supply based on the demand of future development in both water systems.

6- What does the first phase provide for Limoges?

The new installed water main and first phase of this joint system provides 350m3 of water per day to Limoges. That is an equivalent of 350 new homes.

7- Will there still be water bans?

Yes the potential for water bans still exist as any restrictions that Rockland has on their system will also affect Limoges. As we are still operating our wells with the new system, low water levels could still create water bans.

8- Will residents be able to water lawns any day from now on?

No, there is no change to the current water use By-Law 53-2021

9- When will the water from Rockland be online?

April 2022

10- Who will pay for the new water main?

All new water units purchased through new development will pay for the new water system.

Water Pipes

Municipal Sewers

Municipal Sewer 613-443-1425

For Emergencies ONLY: 1-800-342-6442

For more information about your utility bill contact Jessica Prézeau,
613-764-5444 ext 234

Potable Water and Wastewater Master Plan Village of Limoges

 

WELL WATER AND SEPTIC SYSTEMS

The following websites offer well owners and septic system owners information about the legal requirements of well and septic system owners and contractors or technicians who work at the construction of a water well and a septic system.  Other useful information regarding chloramination and sampling recommended by the Ministry of Health can also be found through these information resources.

Government of Ontario: www.ontario.ca

Eastern Ontario Health Unit: http://www.eohu.ca

 

WASTEWATER SYSTEMS

Wastewater operations are managed by employees of the Nation Municipality. Operators of wastewater systems remove harmful pollutants from domestic liquid waste and allow water to return to the environment safely and according to the standards of Ontario’s Ministry of the Environment and Climate Change.

  • Fournier / St-Bernadin
    • The villages of Fournier and St-Bernardin have a community septic field.
  • St-Isidore
    • The village of St-Isidore has a wastewater lagoon located on Bourgon Road.
  • Limoges
    • The village of Limoges and the Forest Park region share a wastewater lagoon located on County Road 500.
  • St-Albert
    • The village of St-Albert has a wastewater lagoon located on County Road 400.

The sewer systems are made up from a series of gravity sloped pipes in each community. These pipes are connected to pumping stations which then pump the sewage to the municipal lagoon.  As the sewage enters the lagoon it is injected with aluminum sulphate to remove phosphorus and settle out solid matter which improves the clarity of the wastewater.

The lagoons are aerated to remove gases such as ammonia and hydrogen sulphide and increases the oxygen level in the wastewater to reduce the biological oxygen demand which through this process meets the COA requirements to ensure the wastewater is safe for discharging. Semi-annual basis for Limoges to the Castor River, annual basis for St-Albert to the Nation River and St-Isidore to the Scotch River.  Fournier and St-Bernardin villages are on communal septic systems.

 

FREQUENTLY ASKED QUESTIONS (FAQ)

Q-There is a strong sewer odor in the house:  

A-Check all floor drains to ensure that the water is present to prevent sewer odor from returning back into the house. Also make sure that all air vents connected to sanitary pipes are free and clear from debris.

What NOT to flush down the toilet

Very few items should be flushed down the toilet.  Remember to only flush human waste and toilet paper!  Flushing certain items can result in a back-up of the sewer line into your home or create problems at the Municipality’s wastewater treatment facility.

What should never be flushed down the toilet?

  • Food grease/fat
  • Condoms
  • Sanitary products
  • Tampons
  • Diapers
  • Personal care wipes/baby wipes
  • Cotton swabs
  • Hair
  • Dental floss
  • Old medicines

 

Why are “flushables” not allowed to be disposed of down the toilet?

While products may be advertised as “flushable”, in reality items such as baby wipes, makeup remover cloths and disinfectant wipes do not decompose in the sanitary sewer system.  Flushing this material causes damage to the sewer system and may cause sewer backups in your home.  Flushables should be disposed of in the garbage.

Water Meters

How to read your water meter

Your home may be equipped with one of two models of water meters:  a rotating dial meter or a digital water meter.  To view the numbers on the digital water meter, a direct light is required to activate the digital screen. With the use of a flashlight pointed directly on the screen, the screen will be activated and display the numbers of your current water consumption along with the instant flow going through the meter.

Photo of a Treatment Plant

Water Systems

The Nation Municipality operates two water systems.

The Nation Municipality operates two water systems.

  • The Village of Limoges water system is supplied from groundwater wells then treated at the water treatment plant. A reservoir with booster pumps provides pressure to the system for all flows including peak flows and fire protection. The Limoges system has generators and UPS systems in every building in case of any power failures.
  • The Village of St-Isidore water system is supplied from the Lefaivre water treatment plant and then pumped to the water reservoir in St-Isidore. The capacity of the water tower is 950m3 which provides pressure when pumps are off as well as supply during peak hours of usage and fire protection. All buildings are equipped with generators and UPS systems in case of any power failures.

WATER SYSTEMS

Drinking Water Quality Management Standard

2020 Drinking Water System Financial Plan 

Well Water Testing Factsheet by the Eastern Ontario Health Unit 

_________________________________________________

Limoges Water System

Potable Water and Wastewater Master Plan Village of Limoges

Water and Wastewater Infrastructure Master Plan – Village of Limoges  

Water Meter Installation Program 

By-law 53-2021  – to enact rules and regulations for the installation, repair, maintenance and access to water meters and related appurtenances, including penalties and offences.

613-443-2195

For Emergencies ONLY: 1-800-342-6442

Question mark sign. Idea or problem concept background.

Frequently asked questions

Q. I cannot see the numbers on my water meter. What should I do?
A. Point a flashlight on the meter and the numbers will appear.

Q. What should I do if there is a previous balance on my bill but I was not the owner at that time?
A. Consult your solicitor to verify if any adjustments were done.

Q. What should I do if I have difficulty with the mail and I’m not receiving my bills?
A. We have no control over Canada Post. Register on our website to receive your bills by email (e-billing).

Q. I have not received my invoice, can you credit the penalty?
A. No, you are responsible for keeping your account up to date. This is why the bills are always payable on the last business day of the month of January, April, July and October.

Q. How can I pay my bill?
A. -At one of our offices (Casselman or Fournier): cash, cheque or Debit;
-Pre-authorized electronic payments (no additional charge);
-On line through your financial institution;
-Credit card (e-payment) (on our website only with additional fees of 3%+$0.35 per transaction);
-After business hours, deposit your cheque in the drop box outside the office;
-Register with your financial institution to make payments at ATMs.

Q. I have a sticker on my bill that says that I have a water leak. What does it mean?
A. This is a courtesy message. It was possibly caused by a running tap or a toilet trap that was not closed tightly for a few hours. Do a house test: read your meter, wait 15 minutes, and read your meter again.

Q. There is a sticker on my bill that indicates “defective meter”. How do you know?
A. We mark the meter as defective if our machine does not register a signal when we read the meter. Often, this is caused by a dead battery. The technician must change it. Please schedule an appointment.

Q. How does the municipality estimate my consumption when my meter is defective?
A. It is estimated according to the last 4 to 6 readings. 3 to 4 weeks after installation, we will return to re-read the meter to make adjustments for the next billing.

Q. How do I make a change of address?
A. Send an email to: utility@nationmun.ca.

Q. I want my tenant to pay the utility bills. How do I make the change?
A. No problem! Send us an email at utility@nationmun.ca, we will add his name to the account and the tenant will receive a copy of the bills. Please note, however, that the owner remains responsible for the account if the tenant does not pay.

Q. Is there a fee to open or close a utility account?
A. When we issue a final bill, there is a fee of $45.00 charged to the seller.

Q. I will be on vacation and will not be back on time for the next utility bill. What should I do?
A. You can register on our web site to receive your utility bills by email (E-Billing) or you can register for the preauthorized electronic payment program (no additional fees).

Q. Can you add the name of my partner on the utility bill?
A. There is only one field for the name, however, if you both have the same last name it is possible.

www.NationMun.ca
958, route 500 Ouest / West,
Casselman ON
K0A 1M0
T 613.764.5444 F 613.764.3310

Q. How can I read by water meter?
A. Point a flashlight on top of the meter and the numbers will appear.

Q. What happens if I do not pay the entirety of my bill?
A. The first day of each month we will add an interest fee of 1.25 % to the outstanding balance. The outstanding balance as of January 31st of each year will be added to your interim tax bill plus a $ 36.00 fee per service.

Q. What happens if my payment comes back as NSF (non-sufficient funds)?
A. A $ 20.00 fee will be added to your account plus interest fees, if applicable.

Q. What are the fees listed on my utility bill and what are they for?
A.

Fees Description What are these fees for?
Eau/Water Cons Your water consumption in square metres; For water treatment;
Eau/Water Service Set rate to be hooked up to municipal water services; For the maintenance of pumping stations and water hydrants, and for the distribution;
Eau/Water Capital Set rate for the infrastructure; For the maintenance of the future infrastructure;
Égout/Sewer Set rate to be hooked up to the municipal sewer system; For the maintenance and treatment of the lagoons and for the community septic fields;

 

Q. How can I reduce my water consumption?
A. Here are some easy ways to reduce water consumption: shut off the water tap while brushing your teeth or install a water barrel to collect rain water to water your garden or flowers.

Q. What happens if Canada Post goes on strike? 
A. You are responsible to keep your account in good standing despite any interruptions to the postal service. To avoid accumulating interest fees, you can apply payments to your account through online banking services or through pre-authorized payments. We also encourage you to subscribe to the online billing service found on our website.

Q. What is the cost of a water meter?
A. $400.00 without taxes – see By-law no 26-2008 and its amendments (129-2008 and 117-2016)

Q. I checked my account online, and the balance that is due is high. Why?
A. Only the invoices appear on the account, payments or credits do not.

Q. Where do I go to see my invoice in my online account?
A. Please write to us at utility@nationmun.ca

 

Questions?

Jessica Prézeau – 613-764-5444 ext 234, utility@nationmun.ca

Water Meters

How to read your water meter

Your home may be equipped with one of two models of water meters:  a rotating dial meter or a digital water meter.  To view the numbers on the digital water meter, a direct light is required to activate the digital screen. With the use of a flashlight pointed directly on the screen, the screen will be activated and display the numbers of your current water consumption along with the instant flow going through the meter.

Some key information:

The average daily consumption per household (average of 3 people) within our municipality is 192m3 annually.

  • 1 m3 = 1000 liters of water
  • Average daily consumption/household is 520 liters

For more detailed info about utility services and related costs of the Nation’s Municipality, please visit the Utilities tab of the Finances page.

Your invoice seems high?

There are a number of possible explanations for high consumption:

  • A leak in plumbing fixtures and/or pipes
  • A change in household (such as new tenants, new owners, guests)
  • A result of higher seasonal demands (such as increase in lawn watering, filling up a pool)
  • Installation of new appliances (dishwasher, hot water tank, lawn sprinkling system)

Our objective is to raise awareness of potential plumbing issue(s) in your residence.  This could result in costly expenditure now that the municipality has switched over to metered consumption of water.  It is important to understand that it is the responsibility of the homeowner to maintain and repair all plumbing inconsistencies.

 

How to check for leaks

First you will need to take a reading of your water meter.

  • Check if the toilet seeps: Lift the lid off of the water tank, drop in some food coloring or brewed tea or instant coffee, and come back in 20 minutes.  (Don’t flush the toilet while you are waiting).  If color appears in the toilet bowl it means that the rod-and-ball assembly or flapper needs adjustment or replacement.
  • Check if any faucets leak (drip):  Install a paper towel in the bottom of the sink under the faucet and wait.  If you come back and the paper towel is wet it is an indication that your faucet seal is broken or the faucet is loose.
  • Take a reading before turning in for the night.  Do not use water during the night and then take another reading in the morning before anyone uses water.  The readings should be identical.  This last suggestion could also be done during the day for a couple of hours, as it would be very difficult to do overnight for multiple units’ complex.

 

Water Conservation

The average household in The Nation municipality consists of: 2 adults and 2 children and uses approximately 256 cubic meters a year.

Residential consumption

  • Shower and baths – 35%
  • Toilet flushing – 30%
  • Laundry – 20%
  • Kitchen and drinking – 10%
  • Cleaning  5%

 

MAKE REPAIRS – SAVE MONEY!

Leaks can be costly.  A continuous leak from a hole of ¼”, over a three month period, wastes 4,475 cubic meters of water.  Most leaks are easy to find and to fix, at very little cost.

LEAKING FIXTURES

A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200 000 liters of water in a single year!

If you are concerned you may have a leak refer to the section How to check for leaks

LAWN AND GARDEN

Keep your grass three inches long (7.5 cm) and it will shade its own roots from the scorching sun and choke out those pesky weeds and dandelions.  It also holds moisture better, reducing watering needs.  Water your lawn and garden in the evening to minimize evaporation.

RAIN BARRELS

Install rain barrels!  It can help you lower summer water use and reduce the load on sewers and watercourses.  Rainwater is great for indoor and outdoor plants.  Untreated, it’s soft, free of calcium, lime and chlorine.

BATHROOM

Turn off the tap while brushing your teeth.  Running water wastes about 19 liters a minute.  Shorten your shower by 1 to 2 minutes.  You will save up to 550 liters per month.

Did you know?

Reduced water use can help save electricity.  Electricity is required to process and distribute water; so when less water is consumed, less electricity is used as well.

For more information, please visit: http://www.ec.gc.ca/eau-water/

For more tips on water conservations visit: http://wateruseitwisely.com/100-ways-to-conserve/

Fire Hydrants

Fire Hydrants Testing for public safety

Residents may detect colored water and loss in water pressure during the testing of a hydrant in your area.  It is recommended to avoid drinking or using the washing machine with colored water .  While it is NOT harmful to your health, it can stain laundry.

  • Reduced water pressure should only be intermittent as the hydrants are being tested; the pressure will return to normal once the flow test is complete.
  • If you detect colored water, turn on cold water tap for a few minutes to flush the system as this is only temporary due to sedimentation in the water main distribution system.

The ongoing maintenance program is designed to ensure that our hydrants are ready should they be needed by the Fire Department.  Testing ensures that the hydrants are in full working order and verifies their flow capacities.  This maintenance procedure is routine, but may result in temporary inconveniences.

Well Water and septic Systems

The following websites offer well owners and septic system owners information about the legal requirements of well and septic system owners and contractors or technicians who work at the construction of a water well and a septic system.  Other useful information regarding chloramination and sampling recommended by the Ministry of Health can also be found through these information resources.

Government of Ontario: www.ontario.ca

Eastern Ontario Health Unit: http://www.eohu.ca

businesswoman hand trader press digital tablet with graphs

Limoges Water and Sewer Master Plan

To view the Village of Limoges Potable Water and Wastewater Master Plan, Amendment Report – Water Supply, click here.

To view Appendix 1 of the above report: Pumping Test Results St-Pierre Road and Route 200 – Limoges Water System Expansion, click here.

**

To view the Notice of Filing of Amendment, click here.

To view the Village of Limoges Potable Water and Wastewater Master Plan Amendment Report, click here.

To view the Village of Limoges Water and Sewer Master Plan, click here.

Wastewater Systems

Wastewater operations are managed by employees of the Nation Municipality. Operators of wastewater systems remove harmful pollutants from domestic liquid waste and allow water to return to the environment safely and according to the standards of Ontario’s Ministry of the Environment and Climate Change.

  • Fournier / St-Bernadin
    • The villages of Fournier and St-Bernardin have a community septic field.
  • St-Isidore
    • The village of St-Isidore has a wastewater lagoon located on Bourgon Road.
  • Limoges
    • The village of Limoges and the Forest Park region share a wastewater lagoon located on County Road 500.
  • St-Albert
    • The village of St-Albert has a wastewater lagoon located on County Road 400.

The sewer systems are made up from a series of gravity sloped pipes in each community. These pipes are connected to pumping stations which then pump the sewage to the municipal lagoon.  As the sewage enters the lagoon it is injected with aluminum sulphate to remove phosphorus and settle out solid matter which improves the clarity of the wastewater.

The lagoons are aerated to remove gases such as ammonia and hydrogen sulphide and increases the oxygen level in the wastewater to reduce the biological oxygen demand which through this process meets the COA requirements to ensure the wastewater is safe for discharging. Semi-annual basis for Limoges to the Castor River, annual basis for St-Albert to the Nation River and St-Isidore to the Scotch River.  Fournier and St-Bernardin villages are on communal septic systems.

businesswoman hand trader press digital tablet with graphs

Limoges Water and Sewer Master Plan

To view the Village of Limoges Potable Water and Wastewater Master Plan, Amendment Report – Water Supply, click here.

To view Appendix 1 of the above report: Pumping Test Results St-Pierre Road and Route 200 – Limoges Water System Expansion, click here.

**

To view the Notice of Filing of Amendment, click here.

To view the Village of Limoges Potable Water and Wastewater Master Plan Amendment Report, click here.

To view the Village of Limoges Water and Sewer Master Plan, click here.

Frequently asked water quality questions (FAQ)

 

Q-What is the water hardness in Limoges

A-295 mg/l Caco3 or 17.5 grains

 

Q- What is the water hardness in St-Isidore

A-80 mg/l Caco3 or 4.7 grains

 

Q-What is the quantity of sodium in Limoges water

A-30 mg/l this is slightly higher than the normal average, the normal average is 20 mg/liter.  Ex: V8 tomato juice contain 300mg for 156ml can.

 

Q-The color of my water is yellow/orange

A-Let the cold water run for about 15 minutes.

If the color disappear it’s because we flushed a fire hydrant

If the color stays call the emergency pager number 1-800-342-6442

 

 

 

Water Pipes

Municipal Sewers

Municipal Sewer 613-443-1425

For Emergencies ONLY: 1-800-342-6442

For more information about your utility bill contact Jessica Prézeau,
613-764-5444 ext 234

Potable Water and Wastewater Master Plan Village of Limoges

 

WELL WATER AND SEPTIC SYSTEMS

The following websites offer well owners and septic system owners information about the legal requirements of well and septic system owners and contractors or technicians who work at the construction of a water well and a septic system.  Other useful information regarding chloramination and sampling recommended by the Ministry of Health can also be found through these information resources.

Government of Ontario: www.ontario.ca

Eastern Ontario Health Unit: http://www.eohu.ca

 

WASTEWATER SYSTEMS

Wastewater operations are managed by employees of the Nation Municipality. Operators of wastewater systems remove harmful pollutants from domestic liquid waste and allow water to return to the environment safely and according to the standards of Ontario’s Ministry of the Environment and Climate Change.

  • Fournier / St-Bernadin
    • The villages of Fournier and St-Bernardin have a community septic field.
  • St-Isidore
    • The village of St-Isidore has a wastewater lagoon located on Bourgon Road.
  • Limoges
    • The village of Limoges and the Forest Park region share a wastewater lagoon located on County Road 500.
  • St-Albert
    • The village of St-Albert has a wastewater lagoon located on County Road 400.

The sewer systems are made up from a series of gravity sloped pipes in each community. These pipes are connected to pumping stations which then pump the sewage to the municipal lagoon.  As the sewage enters the lagoon it is injected with aluminum sulphate to remove phosphorus and settle out solid matter which improves the clarity of the wastewater.

The lagoons are aerated to remove gases such as ammonia and hydrogen sulphide and increases the oxygen level in the wastewater to reduce the biological oxygen demand which through this process meets the COA requirements to ensure the wastewater is safe for discharging. Semi-annual basis for Limoges to the Castor River, annual basis for St-Albert to the Nation River and St-Isidore to the Scotch River.  Fournier and St-Bernardin villages are on communal septic systems.

 

FREQUENTLY ASKED QUESTIONS (FAQ)

Q-There is a strong sewer odor in the house:  

A-Check all floor drains to ensure that the water is present to prevent sewer odor from returning back into the house. Also make sure that all air vents connected to sanitary pipes are free and clear from debris.

What NOT to flush down the toilet

Very few items should be flushed down the toilet.  Remember to only flush human waste and toilet paper!  Flushing certain items can result in a back-up of the sewer line into your home or create problems at the Municipality’s wastewater treatment facility.

What should never be flushed down the toilet?

  • Food grease/fat
  • Condoms
  • Sanitary products
  • Tampons
  • Diapers
  • Personal care wipes/baby wipes
  • Cotton swabs
  • Hair
  • Dental floss
  • Old medicines

 

Why are “flushables” not allowed to be disposed of down the toilet?

While products may be advertised as “flushable”, in reality items such as baby wipes, makeup remover cloths and disinfectant wipes do not decompose in the sanitary sewer system.  Flushing this material causes damage to the sewer system and may cause sewer backups in your home.  Flushables should be disposed of in the garbage.

businesswoman hand trader press digital tablet with graphs

Limoges Water and Sewer Master Plan

To view the Village of Limoges Potable Water and Wastewater Master Plan, Amendment Report – Water Supply, click here.

To view Appendix 1 of the above report: Pumping Test Results St-Pierre Road and Route 200 – Limoges Water System Expansion, click here.

**

To view the Notice of Filing of Amendment, click here.

To view the Village of Limoges Potable Water and Wastewater Master Plan Amendment Report, click here.

To view the Village of Limoges Water and Sewer Master Plan, click here.

Water Pipes

Municipal Sewers

Municipal Sewer 613-443-1425

For Emergencies ONLY: 1-800-342-6442

For more information about your utility bill contact Jessica Prézeau,
613-764-5444 ext 234

Potable Water and Wastewater Master Plan Village of Limoges

 

WELL WATER AND SEPTIC SYSTEMS

The following websites offer well owners and septic system owners information about the legal requirements of well and septic system owners and contractors or technicians who work at the construction of a water well and a septic system.  Other useful information regarding chloramination and sampling recommended by the Ministry of Health can also be found through these information resources.

Government of Ontario: www.ontario.ca

Eastern Ontario Health Unit: http://www.eohu.ca

 

WASTEWATER SYSTEMS

Wastewater operations are managed by employees of the Nation Municipality. Operators of wastewater systems remove harmful pollutants from domestic liquid waste and allow water to return to the environment safely and according to the standards of Ontario’s Ministry of the Environment and Climate Change.

  • Fournier / St-Bernadin
    • The villages of Fournier and St-Bernardin have a community septic field.
  • St-Isidore
    • The village of St-Isidore has a wastewater lagoon located on Bourgon Road.
  • Limoges
    • The village of Limoges and the Forest Park region share a wastewater lagoon located on County Road 500.
  • St-Albert
    • The village of St-Albert has a wastewater lagoon located on County Road 400.

The sewer systems are made up from a series of gravity sloped pipes in each community. These pipes are connected to pumping stations which then pump the sewage to the municipal lagoon.  As the sewage enters the lagoon it is injected with aluminum sulphate to remove phosphorus and settle out solid matter which improves the clarity of the wastewater.

The lagoons are aerated to remove gases such as ammonia and hydrogen sulphide and increases the oxygen level in the wastewater to reduce the biological oxygen demand which through this process meets the COA requirements to ensure the wastewater is safe for discharging. Semi-annual basis for Limoges to the Castor River, annual basis for St-Albert to the Nation River and St-Isidore to the Scotch River.  Fournier and St-Bernardin villages are on communal septic systems.

 

FREQUENTLY ASKED QUESTIONS (FAQ)

Q-There is a strong sewer odor in the house:  

A-Check all floor drains to ensure that the water is present to prevent sewer odor from returning back into the house. Also make sure that all air vents connected to sanitary pipes are free and clear from debris.

What NOT to flush down the toilet

Very few items should be flushed down the toilet.  Remember to only flush human waste and toilet paper!  Flushing certain items can result in a back-up of the sewer line into your home or create problems at the Municipality’s wastewater treatment facility.

What should never be flushed down the toilet?

  • Food grease/fat
  • Condoms
  • Sanitary products
  • Tampons
  • Diapers
  • Personal care wipes/baby wipes
  • Cotton swabs
  • Hair
  • Dental floss
  • Old medicines

 

Why are “flushables” not allowed to be disposed of down the toilet?

While products may be advertised as “flushable”, in reality items such as baby wipes, makeup remover cloths and disinfectant wipes do not decompose in the sanitary sewer system.  Flushing this material causes damage to the sewer system and may cause sewer backups in your home.  Flushables should be disposed of in the garbage.

Question mark sign. Idea or problem concept background.

Frequently asked questions

Q. I cannot see the numbers on my water meter. What should I do?
A. Point a flashlight on the meter and the numbers will appear.

Q. What should I do if there is a previous balance on my bill but I was not the owner at that time?
A. Consult your solicitor to verify if any adjustments were done.

Q. What should I do if I have difficulty with the mail and I’m not receiving my bills?
A. We have no control over Canada Post. Register on our website to receive your bills by email (e-billing).

Q. I have not received my invoice, can you credit the penalty?
A. No, you are responsible for keeping your account up to date. This is why the bills are always payable on the last business day of the month of January, April, July and October.

Q. How can I pay my bill?
A. -At one of our offices (Casselman or Fournier): cash, cheque or Debit;
-Pre-authorized electronic payments (no additional charge);
-On line through your financial institution;
-Credit card (e-payment) (on our website only with additional fees of 3%+$0.35 per transaction);
-After business hours, deposit your cheque in the drop box outside the office;
-Register with your financial institution to make payments at ATMs.

Q. I have a sticker on my bill that says that I have a water leak. What does it mean?
A. This is a courtesy message. It was possibly caused by a running tap or a toilet trap that was not closed tightly for a few hours. Do a house test: read your meter, wait 15 minutes, and read your meter again.

Q. There is a sticker on my bill that indicates “defective meter”. How do you know?
A. We mark the meter as defective if our machine does not register a signal when we read the meter. Often, this is caused by a dead battery. The technician must change it. Please schedule an appointment.

Q. How does the municipality estimate my consumption when my meter is defective?
A. It is estimated according to the last 4 to 6 readings. 3 to 4 weeks after installation, we will return to re-read the meter to make adjustments for the next billing.

Q. How do I make a change of address?
A. Send an email to: utility@nationmun.ca.

Q. I want my tenant to pay the utility bills. How do I make the change?
A. No problem! Send us an email at utility@nationmun.ca, we will add his name to the account and the tenant will receive a copy of the bills. Please note, however, that the owner remains responsible for the account if the tenant does not pay.

Q. Is there a fee to open or close a utility account?
A. When we issue a final bill, there is a fee of $45.00 charged to the seller.

Q. I will be on vacation and will not be back on time for the next utility bill. What should I do?
A. You can register on our web site to receive your utility bills by email (E-Billing) or you can register for the preauthorized electronic payment program (no additional fees).

Q. Can you add the name of my partner on the utility bill?
A. There is only one field for the name, however, if you both have the same last name it is possible.

www.NationMun.ca
958, route 500 Ouest / West,
Casselman ON
K0A 1M0
T 613.764.5444 F 613.764.3310

Q. How can I read by water meter?
A. Point a flashlight on top of the meter and the numbers will appear.

Q. What happens if I do not pay the entirety of my bill?
A. The first day of each month we will add an interest fee of 1.25 % to the outstanding balance. The outstanding balance as of January 31st of each year will be added to your interim tax bill plus a $ 36.00 fee per service.

Q. What happens if my payment comes back as NSF (non-sufficient funds)?
A. A $ 20.00 fee will be added to your account plus interest fees, if applicable.

Q. What are the fees listed on my utility bill and what are they for?
A.

Fees Description What are these fees for?
Eau/Water Cons Your water consumption in square metres; For water treatment;
Eau/Water Service Set rate to be hooked up to municipal water services; For the maintenance of pumping stations and water hydrants, and for the distribution;
Eau/Water Capital Set rate for the infrastructure; For the maintenance of the future infrastructure;
Égout/Sewer Set rate to be hooked up to the municipal sewer system; For the maintenance and treatment of the lagoons and for the community septic fields;

 

Q. How can I reduce my water consumption?
A. Here are some easy ways to reduce water consumption: shut off the water tap while brushing your teeth or install a water barrel to collect rain water to water your garden or flowers.

Q. What happens if Canada Post goes on strike? 
A. You are responsible to keep your account in good standing despite any interruptions to the postal service. To avoid accumulating interest fees, you can apply payments to your account through online banking services or through pre-authorized payments. We also encourage you to subscribe to the online billing service found on our website.

Q. What is the cost of a water meter?
A. $400.00 without taxes – see By-law no 26-2008 and its amendments (129-2008 and 117-2016)

Q. I checked my account online, and the balance that is due is high. Why?
A. Only the invoices appear on the account, payments or credits do not.

Q. Where do I go to see my invoice in my online account?
A. Please write to us at utility@nationmun.ca

 

Questions?

Jessica Prézeau – 613-764-5444 ext 234, utility@nationmun.ca