The Nation Municipality

Although the Canada Post strike has ended, the Municipality will not be mailing bills. Due to the short timelines and the backlog accumulated at Canada Post, we cannot guarantee that bills will be delivered before their payment due dates.

As a result, the Municipality will maintain the measures put in place during the strike to allow residents to access and pay their bills through other means.

Important: Payment deadlines remain unchanged. If a payment is sent by mail and received late, penalty fees will apply.

Due to the ongoing Canada Post strike, the Municipality cannot send or receive mail at this time.

Please note the following payments and their due dates:

• Tax payments: Friday, October 24, 2025
• Utility payments: Friday, October 31, 2025

Late fees apply if payments are not received on time.

If you mailed a cheque after September 15, 2025, contact the Municipality to confirm it was received or to arrange an alternate payment method.

In-person pickup
You can pick up a paper copy of your bill starting October 8 at Town Hall (958 Route 500 West, Casselman).

By phone
Call us to find out your balance.

Extended hours
On Tuesdays and Thursdays in October, opening hours will be exceptionally extended until 5:30 p.m. for bill pickup or balance inquiries.

• Switch to pre-authorized or electronic payments.
• Make payments through your financial institution.
• In-Person at Town Hall (958 Route 500 West, Casselman) – drop box available if after office hours.

Please note that it is now too late to register for the platform to receive invoices due in October. However, we strongly encourage you to register for future invoices.

For those who receive their bills by mail, it is recommended to sign up for paperless billing. The convenience of paperless billing extends beyond any postal disruption. The benefits include:

• Instant access: receive notifications as soon as bills are issued, directly in your inbox.
• Convenience: easily manage and track your billing history online.
• Environmentally friendly: help reduce paper waste and support a more sustainable future.

For any questions or concerns, please don’t hesitate to contact us.

Tax Bills & Payments
613-764-5444 ext. 221
taxes@nationmun.ca

Utility Bills & Payments
613-764-5444 ext. 234
Utility@nationmun.ca

To mitigate disruptions and receive payments as normal, vendors are encouraged to take advantage of Electronic Funds Transfer (EFT) payments. Contact us at payable@nationmun.ca to receive the EFT form.

Where a vendor is not set up for EFT, AP has the following mitigation options available:

• In-person pick up at the Casselman Town Hall (958 Route 500 West, Casselman), Monday to Thursday from 8 am to 4:30 pm (valid ID required and Proof of employment if picking up on behalf of an organization)
• Courier service is available at vendor’s cost, contact AP to coordinate shipment.
• All cheques not picked up or couriered will be mailed once the labour disruption has ended.

Please reach out to payable@nationmun.ca if you have any questions or require urgent or legislatively required payments.

Thank you for your cooperation during this time.

Accounts receivable invoices will be emailed where possible. If you are expecting an invoice for municipal services, please contact receivable@nationmun.ca.

Payment due dates remain unchanged.